I have sat many a time looking out across Sandbanks bay, as car after van after camper pulls up with excitement and decamp what looks to be an awful lot of expensive windsurfing kit, to then see what looks like the expert, not have a scooby doo.

If I had invested a pound for everytime I had heard that, I would be writing this from the upper deck of a Sunseeker superyacht and not the more modest view of the woods from my study. I guess my point here is that I have heard it rather a lot.

I don’t know about you, but what gets my goat and ranks highly as guaranteed to niggle me, is poor customer service. I just don’t get it. But what I am sure of, get this right, and you increase your chances of repeat business, growth and ultimately success.

The Influence of Logos and Initial Impressions

Why do people buy into one logo and not another, even before trying the product or service? How does the most visible part of any brand, the logo, hold such sway over decision-making?